Peace of mind, guaranteed
Hassle-free returns
If you decide to return your Travel Buggy power chair or scooter, we make the process simple and easy. We'll pick up straight from your door for a hassle-free return. All you have to do is cover the return shipping cost of $80. No hidden fees, just transparency and peace of mind.
You have 30 days from the delivery date to try out your Travel Buggy power chair or scooter.
If it’s not the right fit, pack it up in its original packaging and we’ll handle pickup directly from your front door—no hassle, no stress.
Return shipping is a flat $80, which will be automatically deducted from your refund.
Returns FAQ
What is your return policy for power chairs and scooters?
You have 30 days from receipt to return your Travel Buggy power chair or scooter. Please submit our contact form to start a return request. Our support team will provide shipping instructions and a return authorization number for your reference. A flat $80 return shipping fee applies which will be automatically deducted from your refund.
Returns must be clean, undamaged, and include all original packaging and parts. All returned models are inspected, and any damage or cleaning costs may be deducted from your refund.
Returns from remote areas, including Alaska, may be subject to additional shipping fees. Please contact us for a return shipping quote.
What is your return policy for accessories & parts?
For accessories and parts, return shipping is charged at 15% of the item value, with a $25 minimum. This cost will be automatically deducted from your refund. Please submit our contact form within 30 days of the delivery date to start a return request.
Items valued at $25 or less are final sale and cannot be returned.
Returns from remote areas, including Alaska, may be subject to additional shipping fees. Please contact us for a return shipping quote.
How do I initiate a return?
Please submit a return request through our contact form, and our team will guide you through the process.
In what condition can items be returned?
Returns must be clean, undamaged, and include all original packaging and parts. All returned items are inspected, and any damage or cleaning costs may be deducted from your refund.
What items are considered final sale?
Items that cannot be returned include:
- Headrests, footrests, calf rests, cushions and cushion covers, for hygienic reasons
- Items valued at $25 or less
- Any other items specifically marked as final sale at the time of purchase
Final sale items are clearly noted during checkout so you always know before buying.
How will I receive my refund?
Your refund will be issued to the original payment method used for the purchase.
How long will it take to receive my refund?
Refunds are processed within 7 business days after we receive and inspect the returned items.
What if I purchased my Travel Buggy in store at an authorized dealer?
Our 30-day return policy is only available for online purchases made directly through the official Travel Buggy website. Purchases made in store at an authorized dealer will follow the dealer's terms and conditions of sale.